ProductFeed

ProductFeed enables product, marketing and support teams to keep customers engaged and up to date with instant product updates. Create channels for products, applications, or technology and allow customers to follow any of the channels for a customized feed of updates. Customers can choose to receive instant updates or a summary by e-mail, push notifications in app, or by SMS.

Set up your feed in minutes

With SnapSupport app, service engineers and application scientists can ask questions with pictures or video in seconds and communicate customer issues faster. Just point, shoot and ask.

End user app for picture and video based questions

Allow customers to follow their favorite channels

Easily add other team members such as product/R&D team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Capture leads in your CRM

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

Add your product feed to websites or mobile apps

Provide instant access to information such as order status, product specifications and part number information with AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers to your field team.

Chatbots

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Mobile App for Support

Chat with customers or other team in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.