Transform your instrument and field support experience
Use SnapSupport mobile app, collaboration platform, and on-demand chatbots to transform how support is delivered to your customers as well as field teams
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Enable picture and video-based questions to Request Assistance or Report Issues with Pictures and Video
With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.
Chat with experts to get assistance instantly
Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.
Collaborate in real-time with live video
SnapSupport's live video chat feature enables you to see customer issues live regardless of the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster.
Assisted Reality with Smart Glasses
With SnapSupports Assisted Reality app on RealWear HMT-1, Navigator, Vuzix, and other smart glasses, technicians have hands-free access to work instructions, document library, equipment data, and live video.
IoT connectivity for real-time instrument data
SnapSupport supports IoT platforms including AWS IoT Core and Siemens MindSphere for monitoring, alerts, and troubleshooting.
Easy to use document library
Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.
Location-based issue routing
Issues are routed automatically to the rep who is the most qualified to handle the specific issue. Any unattended issues are escalated to the right contact in the organization for fast issue resolution.
Collaborate with team members to solve issues faster
Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app.
Seamlessly integrate with your app or website
Seamlessly integrate with your app or website Use our iOS, Android or Javascript SDKs to integrate SnapSupport into your existing app or website.
Start collaborating with your field teams and customers to solve issues faster
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