Enhance operator efficiency with easy access to knowledge and real-time collaboration
SnapSupport AI assistant provides instant answers using a knowledge base built from previously resolved cases, FAQs and product/support documents.
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Real-Time Factory Operator Support
Even a small issue that an operator faces in the production line can have a big impact on operational efficiency. The difference between a highly efficient assembly line and a not-so one can be how fast your operators can react to unforeseen circumstances. SnapSupport empowers operators with instant access to knowledge, easy issue reporting and real-time collaboration with quality teams or process experts. With SnapSupport's AI-enabled support platform on mobile and smart glasses, expert help is always available at the operator's fingertips. They can ask questions and get immediate answers, access information such as production instructions hands-free with voice commands, and even report issues with voice. Collaborative tools such as live video make it very easy for operators to report issues and avail expert knowledge right from the factory floor.
How it works
- Ask questions and get instant answers from an AI assistant
- Access step-by-step production instructions
- Visually report quality issues with pictures and video
- Collaborate with process/quality experts using chat and live video
Accurate and reliable Answers Instantly
SnapSupport's AI assistant can provide accurate answers instantly using a knowledge base built with previously resolved cases, insights collected from team members, and product/support documentation. Operators can ask questions using voice and get answers via voice hands-free via smart glasses or mobile phones.
Step-by-step instructions for error-free task completion
Operators can just scan a QR or barcode of a machine and get step-by-step instructions with text, audio, images, and video for fast and error-free completion of tasks or for troubleshooting an issue. SnapSupport saves all user sessions for training and quality purposes.
Report quality issues with images, video and annotations
Today, operators depend on manual processes to report process/quality issues on the factory floor. They lack the right tools to capture and communicate problems in real-time. SnapSupport addresses this problem by enabling operators to describe issues vividly using pictures or videos with annotations, which are then routed to the right team in real-time.
Collaborate with experts using chat or live video
Issues reported by operators are routed to the right quality/process team member based on the machine type, issue type or location. The operator can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the operator can use RealWear HMT-1 to get instructions or use live video to show the expert what they are seeing. SnapSupport is compatible with RealWear HMT-1, and other smart glasses (such as Vuzix).
Empower your factory operators and increase operational efficiency
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